bank of america

ux design management + consulting

I held roles in project management, UX design, DesignOps, and digital product innovation during my seven-year tenure at Bank of America.

I developed a patent, introduced agile into design, consulted with China Construction Bank in Beijing & Guangzhou, modernized UX technology, and led a usability study to determine video conferencing best practices for its nationwide branches.

EXPERIENCE

STORE KIOSKS

I co-led a nationwide teller kiosk pilot project (the precursor to today’s video teller ATMs) to automate standard teller transactions, making the process quicker for customers, and easier to manage for tellers.

User-Centered Design & DEsignOPS

I created new web experiences for Home Equity and Small Business divisions. Later, I managed a UX technology conversion from PCs to Macs, Microsoft to Adobe, and introduced rapid prototyping into the design process. The result led to higher associate satisfaction and quicker delivery times.

Product innovation

I received a patent for an interactive digital tool for the Microsoft Surface.

Public Speaking

I consulted for China Construction Bank on UX best practices. I conducted workshops on repeatable, measurable design standards and rapid prototyping techniques.